Self-exclusion
A self-exclusion is a voluntary register to be temporarily or permanently blocked from specific gambling and betting locations, providers, products, or services.
By law, all Australian gambling providers must give customers the option to self-exclude if they want to.
What are the benefits
of self-exclusion?
Self-exclusion can be a valuable tool for anyone looking to change their gambling habits – whether quit, practise safer gambling, or seek additional support like counselling. It can help you take back control and make positive steps toward recovery.
Online self-exclusion
Online self-exclusion may apply to different gambling websites and apps. Different online gambling providers usually have their own ways to help you self-exclude. For example, you may want to consider self-excluding from all online gambling and betting providers that you have an account with.
BetStop
Lengths of bans: temporary, permanent
Ban applies to: all online, mobile, phone, tablet, and app gambling
To self-exclude: Log in to your Sportsbet account
Sportsbet ban
Lengths of bans: temporary, permanent
Ban applies to: web, mobile, tablet, app, and phone betting
To self-exclude: Log in to your Sportsbet account > My Account/Settings > Responsible Gambling
TAB ban
Lengths of bans: temporary, permanent
Ban applies to: TAB online products
To self-exclude: You will be required to submit a self-exclusion notice. The notice can be completed online, in your TAB app, in person at a TAB venue, or over the phone.
bet365 ban
Lengths of bans: Temporary, permanent
Ban applies to: bet365 online gambling
To self-exclude: Log in to your bet365 account > Members > My Gambling Controls > Self-Exclusion
Venue self-exlusion
Online self-exclusion may apply to different gambling websites and apps. Different online gambling providers usually have their own ways to help you self-exclude. For example, you may want to consider self-excluding from all online gambling and betting providers that you have an account with.
01. Pubs, clubs, hotels, and TAB outlets in Queensland
It may be helpful to self-exclude from venues, pubs, clubs, hotels, and TAB outlets across Queensland. A venue self-exclusion can help you regain control of your gambling, and manage urges in places that might be triggering.
Length of ban: Up to five years; takes effect immediately.
Ban may apply to: Entire venue, gaming machine area, gambling activity (such as Keno or TAB), or a combination of these. You may still enter other areas of the venue, such as the bistro or dining areas, for the duration of your exclusion.
To self-exclude in-person:
- At the venue, ask to speak to the Customer Liaison Officer or the venue’s self-exclusion assistant.
- This person will provide you with the correct forms and the contact details of your local Gambling Help service.
- You will be required to complete a self-exclusion notice (Form 3A) and provide a recent photo of yourself.
- Your details will be recorded and you will be provided with a completed self-exclusion order (Form 3B).
- The self-exclusion will take effect immediately.
To self-exclude without having to enter the venue:
Gambling Help can assist you in self-excluding remotely from one or more venues; that way, you don’t have to physically enter the venue.
- A Gambling Help counsellor will help you to complete the self-exclusion notice (Form 3A) and an authority and identification form, which will allow Gambling Help to liaise with the venue(s) on your behalf.
- The venue(s) of your choice will send a completed self-exclusion order (Form 3B) to you and to the Gambling Help service.
- The self-exclusion will take effect immediately.
02. Casinos in Queensland
Length of ban: Up to five years; takes effect immediately.
To self-exclude from gambling at casinos:
- Ask to speak to the Customer Liaison Officer or the person nominated by the casino to assist with self-exclusion.
- This person will provide you with the correct forms and the contact details of your local Gambling Help service.
- You will be required to complete a self-exclusion notice (Form 3A) and provide a recent photo of yourself.
- Your details will be recorded and you will be provided with a completed self-exclusion order (Form 3B).
- The self-exclusion will take effect immediately.
Lottery self-exclusion
A lottery self-exclusion can apply to Gold Lotto, Powerball, Oz Lotto, and more. To self-exclude from the Lottery, please visit The Lott website or use application. You may also self-exclude by contacting The Lott at 1300 138 132
Gambling block software
You can further control your online gambling by using software that blocks access to gambling websites.
Net Nanny
General blocking software that protects children from inappropriate web content.
Download Net NannyGambling self-exclusion frequently asked questions
What happens if I break the terms of an in-person gambling self-ban?
If you enter the venue during the term of your exclusion, you’ll be asked to leave. The incident will be reported to the Office of Liquor and Gaming Regulation for investigation, which may result in a fine. For repeated breeches, you can be prosecuted in court.
What happens if the venue breaks the terms of the gambling self-ban?
The venue must take reasonable steps to prevent you from entering the venue if you are excluded.
If the Office of Liquor and Gaming Regulation becomes aware that an exclusion order has been breached, the incident will be investigated and a fine may be issued to the venue.
Who will know about my gambling self-ban?
The venue is required to maintain a register of excluded persons. This register will only be accessible by staff who are required to be informed of exclusions.
The venue must otherwise keep your information confidential.
How can I cancel my gambling self-ban?
An application to revoke your self-exclusion from a venue can be made after at least 12 months from the date the exclusion was given to you.
