Call our free helpline
Free gambling support is available for anyone in Queensland, regardless of visa status, race, nationality, religion, or cultural background.
We understand that different cultures have different views on gambling and on seeking help. Our counsellors are trained to work with clients of all backgrounds.
Translation and interpreter services are available: Call us and ask to be connected to the Interpreter Gambling Helpline to speak in your preferred language.
Call 1800 858 858
Free, confidential, culturally sensitive help is available
Whether it’s your own gambling or someone else’s, we’re here to help.
Free service to people from multicultural communities
Support in your language call us and ask to be connected to the Interpreter Gambling Helpline to speak in your preferred language.
Call 131 450
Counselling
Free counselling is available across Queensland. You can talk in-person, over the phone, or on a video call. Interpreter services are available.
Learn moreOne-page guides available in multiple languages
What is gambling harm?
In many cultures, gambling can be a way to socialise, have fun, and relieve stress.
But there are risks. Gambling harm is when gambling negatively affects someone’s life and wellbeing.
“Gambling harm” is sometimes referred to as a “gambling problem” or “gambling addiction.” It’s important to avoid these kinds of phrases, as they can contribute to the stigma surrounding gambling and can intensify feelings like shame and guilt.
Cultural perspectives on gambling
People from different cultures have different perspectives on gambling.
Depending on your culture, you or your family or peers may have instilled beliefs surrounding gambling.
For example, gambling activities like poker or race-betting might be a way that you socially connect with others. Or you might believe that luck has an effect on winning or losing. On the other hand, you might find that your friends and family believe gambling is a taboo subject.
While people from culturally diverse backgrounds are less likely to gamble than other Australians, they are more likely to experience problems.
In some cultures, seeking help through counselling may be feel shameful or embarrassing. You might also be scared to reach out for help – some may worry that their visa status or migration to Australia will be impacted.
Rest assured, you will not get in any trouble for seeking help for gambling-related problems. Gambling Help is a strictly confidential service.
Seeking help is a brave step forward that can improve your wellbeing and help ease your worries. Our counsellors are experienced in helping people from an incredibly diverse range of cultural backgrounds, and we can provide a translator, if you feel more comfortable expressing yourself in your own language.
Busting myths about gambling, mental health, and seeking professional support
- Gambling isn’t bad – as long as you play it safe
- Gambling is not a reliable way to make money
- Winning or losing is totally random – it’s not influenced by luck, wishing, timing, or any other factors
- Seeking help is nothing to be ashamed about – it’s a brave step towards self-improvement
- Betting is always random, unreliable, and unpredictable – no amount of “skill” can change that
- Seeking support through Gambling Help has no impact on your visa status or migration journey
- Seeking help from Gambling Help is completely confidential – we don’t tell your friends, family, work, school, government bodies, or anyone else
- Mental health is just health – when you have a cold, you usually go to the doctor or the chemist to get a check-up and some medicine – seeking support for your emotions is just as important! It’s nothing to be embarrassed of.
Signs of gambling harm
Here are a few signs of gambling harm:
- Stress
- Anxiety, depression
- Trouble eating or sleeping
- Spending more to chase losses
- Racking up debt from gambling
- Anger or sadness from gambling
- Gambling to try and earn a profit
- Constantly thinking about gambling
- Missing work or school because of gambling
- Stealing or borrowing money to gamble with
- Feeling like you can’t resist the urge to gamble
- Arguments with loved ones about your gambling
- Struggling to pay for essentials because of gambling
- Trouble concentrating or not being able to stop thinking about gambling or betting
- Gambling-related debt
- Getting into legal trouble
- Thoughts or talk of suicide or self-harm
- Arguing with loved ones about gambling
- Extreme feelings like stress, anger, anxiety, or depression related to gambling
- Spending time gambling instead of with loved ones, especially family or kids.
Signs of gambling harm
Here are a few signs of gambling harm:
- Stress.
- Anxiety, depression.
- Trouble eating or sleeping.
- Spending more to chase losses.
- Racking up debt from gambling.
- Anger or sadness from gambling.
- Gambling to try and earn a profit.
- Constantly thinking about gambling.
- Missing work or school because of gambling.
- Stealing or borrowing money to gamble with.
- Feeling like you can’t resist the urge to gamble.
- Arguments with loved ones about your gambling.
- Struggling to pay for essentials because of gambling.
- Trouble concentrating or not being able to stop thinking about gambling or betting.
- Gambling-related debt.
- Getting into legal trouble.
- Thoughts or talk of suicide or self-harm.
- Arguing with loved ones about gambling.
- Extreme feelings like stress, anger, anxiety, or depression related to gambling.
- Spending time gambling instead of with loved ones, especially family or kids.
Understanding the impact of gambling harm
For many people, gambling is a way to enjoy time with friends, connect with others from similar cultural backgrounds, and be part of shared experiences. When approached with balance, it can feel fun and social.
But sometimes, gambling can start to feel less enjoyable and more stressful. When this happens, it can quietly affect many parts of our lives, and the lives of those we care about.
How might it affect me?
When gambling starts to have an unwanted impact, it can affect:
- Your mental health
- Your emotional wellbeing
- Your physical health
- Your ability to focus at work or in your studies
- Your relationships
- Your finances
- And other areas of daily life.
How can it affect my family and friends?
When someone is experiencing gambling-related challenges, it doesn’t just affect them. It can also affect their loved ones — including partners, children, extended family, and friends.
Affects on loved ones may look like:
- More arguments or tension
- Loss of trust
- Financial stress in the household
- Less time spent together
- Feeling distant or disconnected
- Worrying about each other’s wellbeing
- Emotional and mental health strain for those around you.
- Children in particular can be affected by the stress in the home, and they are more likely to engage in gambling later in life.
Culture, stigma, and seeking support
In some cultures, gambling is seen as a normal or social activity. In others, it may be considered shameful or taboo. This can make it very hard to speak openly or ask for support — especially if you are worried about being judged, misunderstood, or excluded.
You are not alone. There is no shame in needing support, and there are people who understand what you’re going through and will listen without judgement.
Whatever your story, support is available in a way that respects your culture, language, and personal journey.
Frequently asked questions about seeking support for gambling
Will I be reported to anyone for seeking help for my gambling or for someone else’s gambling?
No. You will not be reported or get into trouble. Your conversations and sessions with Gambling Help counsellors are completely confidential.
Do you offer help in other languages?
Yes. Translation and interpreter services are available for Gambling Help. Call 131 450 and ask to be connected to the Interpreter Gambling Helpline.
Do I have to be a permanent resident or citizen of Australia to seek help with Gambling Help?
No. You do not have to be a permanent resident or citizen of Australia to use Gambling Help services. Anyone living in Australia can access Gambling Help.
Will seeking help with Gambling Help affect my visa status?
No. Your conversations and sessions with Gambling Help are completely confidential. We do not report to or share your information with anyone.
Can my family member or a friend translate for me?
No. Family and relatives or family members can’t be interpreters. Mental health services require professional interpreters.
Translation and interpreter services are available:
Call 131 450 and ask to be connected to the Interpreter Gambling Helpline to speak in your preferred language.
Can I attend the service with my family?
Yes. All relatives, family members, and friends are able to access counselling for free.
At the beginning of help, each person has a separate consultation with the Gambling Help counsellor. The counsellor will then work with you on how you would like to have your family involved in your counselling.
Each family is different. The counsellor will tailor your counselling sessions to meet your family’s needs.
How we can
support you
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Consistent community education: ‘how to’ guide
The materials aim to equip communities with an understanding of gambling, gambling harm, and its warning signs.
Download hereConsistent community education: Gambling harm resources
These resources have been designed to support Gambling Help Services (GHS) to deliver community education across Queensland.
Learn moreOrder gambling harm minimisation resources
Order free posters, brochures, takeaway cards, and other resources
Order hereGambling venue staff training
This free, online training teaches venue staff how to support and protect clients, colleagues, and themselves in the instance of gambling harm.
Learn moreCLO Refresher Training: Gambling-related venue exclusions
This free, online training provides venue staff a refresher for CLO Training and how to support and protect clients, colleagues, and themselves.
Sign up here